Reducing respondent burden |
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| Coordinator 1 | Ms Susanne Göttlinger (Statistics Austria) |
The lectures allocated to the session “Reducing respondent burden” offer insights on a variety of different aspects of the issue.
Georg Wittenburg and Josef Hartmann (Inspirient, Kantar) focus on the evaluation of the impact of sample size on burdens and costs.
Susanne Göttlinger, Andrea Schrott and Pamela Kultscher (Statistics Austria) discuss how to reduce respondent burden using three main approaches: respondent centred communication, respondent centred questionnaire design, and respondent centred survey and workflow design in practice.
Ben Stewart (UK’s Office for National Statistics) elaborates on the importance of focusing on respondents´ needs when designing surveys by listening to them and demonstrates the practical implementation of the concept of respondent centred design.
Katharina Roßbach, Dag Gravem and Sara Grimstad (Statistics Norway) show how they managed to construct and analyse user journeys during surveys and how they gained useful insights into user experience within the Adult Education Survey.
Altogether the session will show different approaches of coping with the challenges of nonresponse, dropouts and respondent burden